At any time, and without cause, recurring transactions may be terminated by CCBill, the Merchant, or the Consumer upon notification to the other by electronic or conventional mail, by telephone, or by fax. When the Consumer requests the termination, past recurring fees are NOT refunded. Consumers are liable for charges incurred by them until termination of service.
If you request cancellation or request a refund from Merchant, CCBill, your bank, or card issuer, due to unauthorized or fraudulent use, CCBill can at its discretion, to prevent further unauthorized use, block your information from use by all CCBill Merchants. This will not, however, prevent unauthorized use at Merchants businesses not utilizing the payment processing services of CCBill, and is not a substitution for your contacting your appropriate channels to prevent further misuse.
If you are taking advantage of a "Free" trial period through a credit card, please be aware of the following: CCBill will request and your bank will immediately put a "Reserved Funds" hold on your payment method for the amount of the subscription plan you have selected. If the free trial is canceled within the timeframe allowed by the Merchant, it typically takes the banking system 7 to 10 days to remove the credit card hold from these funds. Please understand that CCBill has no way to remove this hold more expediently. During the trial period and up to 7 to 10 days after you cancel, these funds are considered unavailable for use even though technically they are still there, and you could overdraw or exceed the limits of your account. You are responsible for any charges imposed by your issuing financial institution for exceeding your account limits or overdrawing your account.
If you are ordering Tangible Items, please be aware that CCBill will request and your bank will immediately put a "Reserved Funds" hold on your payment method for the amount of the Product you have selected even though the items have not been shipped. You will be notified by the Merchant when the item(s) you have ordered has shipped.
